Please be aware that many dealers that sell TOTAL Tools products on e-Commerce platforms such as but not limited to Shopee and Lazada, are NOT our authorized retailers. Always make sure that you purchase TOTAL Tools products only from TOTAL Tools Malaysia authorized online retailers. You can confirm whether your seller is our authorized retailer by checking our list of authorised retailers and stores page (https://totalmalaysia.my/authorized-retailers/) on our website at totalmalaysia.my.
Kindly note that TOTAL Tools products that are purchased from an unauthorized retailer will not be covered by TOTAL Tools Malaysia's Warranty.
TOTAL Tools Malaysia's authorized retailers are selected for their commitment to sell only genuine TOTAL Tools products. Products sold by our authorized retailers are purchased from LSK Hardware Trading Sdn. Bhd. or through proper distribution channels. These products will be entitled to our warranty coverage.
However, there are some sellers who acquire TOTAL Tools goods from an unknown or improper source. Products sold by an unauthorized seller may be stolen, defective, damaged, pirated, or not suitable or not intended for use in Malaysia. Due to these concerns, we do not provide warranty coverage for TOTAL Tools products that are sold online by unauthorized retailers. Therefore, we strongly recommend you pay extra caution when making an online purchase of our product.
You can always get the latest list of TOTAL Tools's authorized retailers from our webpage (https://totalmalaysia.my/authorized-retailers/).
You can also contact our Customer Service at 012 217 4321 or firstname.lastname@example.org.