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Privacy Policy

Effective date: March 1st, 2020

Information Collection And Use

Total Tools Malaysia ("us", "we", or "our") operates the https://totalmalaysia.my website (the "Service").

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://totalmalaysia.my.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data

What is a Cookies?

A cookie is a file that is placed on your device when you access certain websites and/or apps. Among other things, cookies allow information about a user’s or a device’s browsing habits to be stored and recovered and, depending on the information they contain and the way in which you use your device, they can be used to recognise the user.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

What type of cookies does the website use?

a) Based on the organisation that manages them:

  • First party cookies: These are cookies that are sent to the user’s device from a device or domain managed by ENGEL MALLORCA INVEST SL and from which the service requested by the user is provided.
  • Third party cookies: These are cookies sent to the user’s device from a device or domain that is not managed by ENGEL MALLORCA INVEST SL, but rather by another organisation that processes the data obtained from cookies.

b) Based on how long cookies remain active:

  • Session cookies: These cookies are designed to gather and store data while the user accesses our website.
  • Persistent cookies: With these cookies data remains stored on the device and can be accessed and processed for a period established by the cookie owner, which may range from a few minutes to several years.

c) Based on their purpose:

  • Performance cookies: These are cookies that are either processed by us or by third parties and allow us to calculate user numbers and measure and statistically analyse how users utilise the service provided. To do this how you browse our website or app is analysed in order to enhance the range of products or services we offer.
  • Technical cookies: These are cookies that are either processed by us or by third parties and allow the user to browse our website and use the different options or services as plugins to share social content, for the authentication or identification of the user, or for multimedia player sessions.
  • Personalised cookies: These are cookies that are either processed by us or by third parties and allow the user to access the service with some predefined general characteristics based on a series of criteria on the user’s device, such as the pre-set language in which the website is viewed.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Total Tools Malaysia uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Total Tools Malaysia will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Total Tools Malaysia may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Total Tools Malaysia
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the IP Anonymization method will be transmitted to and stored by Google on servers in the United States.

Google's Display Network uses the cookies to show you our advertising in the form of a text or image advert. You can disable advertising cookies if you wish.

You can access this option via Google’s advertising settings page or, alternatively, via the opt-out page of the Network Advertising Initiative (NAI). You can find more information at: Policy requirements for Google Analytics Advertising Features

Facebook

Total Tools Malaysia uses plugins for the facebook.com social media site, operated by Facebook Inc., 1602 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plugins can be identified by the Facebook logo.

When a user accesses our Service that contains the plugin the user's browser will establish a direct connection with Facebook's servers. Facebook sends the contents of the plugin directly to the client's browser when the plugin is integrated in the website.

Integration of the plugin tells Facebook what information the client has accessed on the corresponding Engel & Völkers web page. If the client goes on Facebook, Facebook can assign the client’s visit to the client's Facebook account.

If the client interacts with the plugins, for example by clicking the "Like" button or by leaving a comment, the browser sends the corresponding information directly to Facebook, where it is stored. The purpose and scope of the data collection and additional processing and the way Facebook uses the data, as well as related rights and the settings available to clients to protect their privacy can be found in Facebook's privacy policies.

If the client does not want Facebook to collect data in this way, they should log out of their Facebook account before accessing the our Service.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Consent

By browsing our website or accessing the application, you accept the installation and use of cookies.

You can withdraw the consent you have given previously at any time by deleting the cookies placed on your device via your browser settings, as explained in the section on "disabling or deleting cookies".

Contact Us

If you have any questions about this Privacy Policy, please contact Total Tools Malaysia by the following email address: hi@totalmalaysia.my